Question 1

Can Cosmopolitan Service Corporation collect international claims?

Accepted Answer

Yes! We collect nationally and internationally. Feel free to contact us directly for inquiries regarding international services.

Question 2

Which documents are required to begin collection?

Accepted Answer

Documentation can vary from claim to claim, however some of the most useful items include: a statement of account, corresponding invoices, a credit application, any personal guarantees, copies of any outstanding checks, and previous email communications which are pertinent to the collection issue.

Question 3

Do you have multilingual staff on your collection team?

Accepted Answer

Yes! Our collection team has professional language skills in Spanish, Polish, Italian, Greek, Arabic, and Russian.

Question 4

What percentage of files require legal intervention?

Accepted Answer

Usually, 10% of accounts are sent to litigation.

Question 5

What is your success rate in collection?

Accepted Answer

Our success rates have averaged between 72.1% and 74.7% over a five-year period.

Question 6

What is your standard fee schedule?

Accepted Answer

We operate on a 25% contingent fee.

Question 7

How long has Cosmopolitan Service Corporation been in business?

Accepted Answer

53 years and counting!

Question 8

What is the average tenure of your staff?

Accepted Answer

21 years.

Question 9

How long has current management and ownership been in place?

Accepted Answer

24 years.

Question 10

What are your data security protocols?

Accepted Answer

Cosmopolitan Service Corporation adheres to a written information security policy. The policy is updated annually. The policy has criteria covering software employment; senior level executive oversight; proper training modules; processes for reporting internal and external threats; processes for updating software, hardware, and applications on servers and endpoints and continuity planning.

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